Legal Center

Core Agreements

These documents govern your use of Hard Call and apply to all users of our services.

• Terms of Service
  The primary agreement between you and Hard Call. It explains eligibility, platform rules, limitations, dispute resolution, and how all other policies apply together.

• Privacy Policy
  Explains what information we collect, how we use it, how it is protected, and the rights available to you under privacy laws such as GDPR and CCPA/CPRA.

Privacy & Data Transparency

These documents expand on specific data-handling topics referenced in the Privacy Policy.

• Cookies & Tracking Policy
  Details how cookies and similar technologies are used, what choices you have, and how consent is managed.

• Data Retention & Deletion Policy
  Explains how long different categories of data are retained, when data is deleted or anonymized, and how legal holds work.

• Your Privacy Rights
  Information on how to access, correct, delete, or restrict processing of your personal data, depending on your jurisdiction.

Platform Rules & Safety

These policies describe how Hard Call maintains a safe, lawful, and respectful platform.

• Acceptable Use Policy
  Defines prohibited conduct, misuse of the platform, and behavior that may result in enforcement actions.

• Modification & Termination Policy
  Explains when and how Hard Call may modify services, suspend accounts, or terminate access, and what happens to data afterward.

Payments & Disputes

These documents apply when you purchase or subscribe to paid services.

• Refund & Billing Policy
  Covers pricing, billing cycles, refunds, chargebacks, and payment-related disputes.

• Arbitration & Dispute Resolution Policy
  Describes how disputes are resolved, including arbitration procedures and class action waivers where permitted by law.

Accessibility & Inclusion

• Accessibility & ADA Compliance Policy
  Describes Hard Call’s commitment to accessibility, supported standards (such as WCAG), and how to request reasonable accommodations.

Contact, Complaints & Legal Notices

• Contact & Complaints Policy
  Explains how to contact Hard Call, submit complaints, raise safety concerns, or send regulatory or legal notices.

• DMCA & Intellectual Property Notices
  Instructions for submitting copyright or intellectual property complaints, where applicable.

Updates & Policy Changes

We may update our policies to reflect changes in law, technology, or how our services operate. Each policy includes a “Last Updated” date. Material changes are communicated as required by law.

We encourage you to review this Legal Center periodically.

Need Help?

If you have questions about any policy or need assistance understanding your rights:

• Visit Contact & Complaints

• Email us at info@hardcall.com

• Write to: Hard Call LLC, Two Lowell Ave, Winchester, MA 01890

This Legal Center is provided for transparency and ease of access. In the event of any conflict, the Terms of Service control to the extent permitted by law.