Privacy Policy

Effective Date: 2025

At Hard Call, we are committed to protecting your privacy and ensuring your experience with our services remains secure, confidential, and discreet. This Privacy Policy explains how we collect, use, and safeguard your information, particularly in relation to our unique approach to completing time-sensitive or emotionally sensitive tasks on your behalf.

1. Core Commitment to Privacy and Anonymity

Once your project is completed, we do not retain any identifying information about you or the recipient of the service. This includes but is not limited to:

  • Your full name

  • Your phone number or email address

  • Your payment information

  • Any communications between you and Hard Call (including message content, attachments, or transcripts)

  • Details about the recipient (including their name, contact information, or any contextual details you may have provided)

We take deliberate steps to permanently delete this data from our systems upon finalization of the project.

2. What We Temporarily Collect

In order to perform your requested task or communication, we may temporarily collect the following:

  • Your name and contact information

  • The recipient’s contact information (if applicable)

  • Message content or instructions you provide

  • Any relevant attachments or supporting documents

  • Your payment details via a secure third-party payment processor

All such data is used strictly for the purpose of executing your task and will not be stored or shared beyond the scope of service delivery.

3. Payment Information

We do not collect or store your credit card or banking information. All payment processing is handled through secure, PCI-compliant third-party providers. Hard Call never sees or retains your card details.

4. Data Retention Policy

We operate under a strict “no retention” policy once a task is completed. This means:

  • All identifying customer and recipient information is automatically deleted from our systems after project closure (typically within 24–72 hours).

  • Any temporary records, logs, or internal communications are purged.

  • We do not maintain archives of past projects for reuse or reference.

5. No Sharing of Personal Information

Hard Call will never sell, rent, or share your personal information or communication details with any third party, under any circumstances, unless required by law enforcement under subpoena or legal obligation.

6. Data Security Measures

While information is temporarily held during the lifecycle of your task, we use the following safeguards:

  • Encrypted storage during active project period

  • Secure messaging and communication protocols

  • Restricted access to authorized personnel only

  • Immediate purging of records post-completion

7. Anonymity and Message Integrity

Our services, especially Relay, Whisper, and Negotiate, are designed to minimize emotional stress and social discomfort. As part of that design:

  • Your identity is not disclosed unless explicitly authorized.

  • Recipients are never given your personal information unless the service requires it and you approve it in writing.

  • We retain no evidence of message content or delivery after project finalization.

8. Your Rights

You have the right to:

  • Request confirmation of data deletion after your project

  • Inquire about the status of your information before deletion

  • Withdraw consent at any time prior to task execution

To request information or confirm deletion, email us at: [Insert Email Address].

9. Changes to This Policy

 Hard Call may update this Privacy Policy to reflect changes in our services or legal obligations. All updates will be posted with a revised effective date. You are encouraged to review it periodically.