PRIVACY POLICY
Hard Call Privacy Policy Effective Date: 05/27/2026
Hard Call ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This Policy is incorporated by reference into the Hard Call Terms of Service.
Who this applies to. This Policy applies to Clients (people paying for our Services), Visitors (people who browse hardcall.com without paying), and Recipients (people who receive messages sent through Hard Call). The Services are intended for users 18 years of age or older who reside in the United States. We do not knowingly collect information from anyone under 18 or from people outside the United States.
Information we collect. Depending on how you interact with us, we may collect (a) account and contact information such as name, email, phone number, and billing details; (b) Recipient contact information that a Client provides in order to send a message; (c) message content submitted for processing, refinement, or delivery, and any Recipient replies; (d) device, browser, and usage data, such as IP address, referring URLs, and pages viewed; (e) optional information you choose to share (for example, in answer to a "How did you hear of us?" question); and (f) communications with our support and legal teams.
How we use information. We use information to (a) provide, operate, and improve the Services, including the three service tiers (Discreet Message, Discreet Exchange, and Discreet Talk when available); (b) allow our Editors and Supervisors to review, refine, moderate, sanitize, withhold, or escalate messages and replies in line with our internal guidelines and the Acceptable Use Policy; (c) run risk-screening processes that may include automated tools and human review; (d) authenticate users and detect fraud or abuse; (e) bill for the Services and process payments; (f) respond to your requests; (g) comply with legal obligations and enforce our Terms; and (h) communicate with you about your messages, your account, and (where permitted) updates to the Services.
Sharing. We do not sell your personal information. We may share information with (a) service providers who process data on our behalf under written confidentiality and security obligations (for example, payment processors, hosting providers, and communications infrastructure); (b) Editors and Supervisors engaged by Hard Call to review or moderate messages; (c) law enforcement, regulators, or other parties where required by law, court order, or to protect safety, rights, property, or the integrity of the Services; and (d) parties to a merger, acquisition, reorganization, or asset sale, with appropriate confidentiality protections.
Retention. We retain user data for ninety (90) days, after which it is deleted or irreversibly de-identified, except where applicable law, regulation, or legal process requires longer retention. See the Data Retention and Deletion Policy for more detail.
Security. We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and authentication checks where appropriate. No system is perfectly secure; we cannot guarantee absolute security.
Your choices and rights. See "Your Privacy Rights" for the rights available to you and how to exercise them.
Changes. We may update this Policy from time to time. We will update the date at the top of the Policy and, for material changes, provide notice as described in the Terms of Service.
Contact. Privacy questions may be sent to info@hardcall.com. Legal notices should be sent to legal@hardcall.com.