Whether it’s a customer or an employee…

Loop gives employees and customers a place to speak freely, and be heard privately

No dashboards, no apps, no public posts

Just real feedback, from real people, delivered to the people who can actually do something about it.

Two primary use cases

Customer Feedback
Retail
Restaurant

Employee Feedback
50 Plus Employees
Internal Use

Customer Feedback

Customers are invited to leave a private message, compliment, comment, or concern

It’s handled by a real person, not routed through software

Businesses receive a weekly summary of all feedback, plus optional follow-up suggestions

What makes it work

Physical presence in the store (Lucite display + glass stones with compliments)

Low pressure, no sign-ups, no public exposure

Simple, analog invitation = higher trust, especially for local businesses

A Private Channel to hear what customers won’t say out loud

Invite feedback without the damage of a public review

Microsoft logo with the text '72% of people around the world believe companies need to take action on feedback provided by their customers.'
Logo of The Ritz-Carlton Hotel Company, L.L.C., featuring a gold lion's head atop a gold crown, with white text below stating that 81% of customers say a positive customer service experience increases the chances they'll return to the hotel.
Zendesk logo with text: 95% of customers tell others about a bad experience but only 87% share good ones.
Salesforce logo in a blue cloud with statistic text about consumer expectations and business awareness.
McKinsey & Company logo with the quote '70% of buying experiences are based on how the customer feels they're being treated'

We provide everything you need to make collecting feedback effortless

We assign you a unique QR Code for customers to scan
They fill out a simple form online, that once submitted is immediately received by one of our agents
We review and remove bad language or anger but keep the constructive elements
Then we simply report back to you

Every week you get a report, detailing and tracking every issue raised

Encouraged Engagement

We provide you with a beautiful Lucite display, crafted exclusively for your business.
Each display features your personalized message and call to action,
making it simple for customers to share their experience while keeping your brand front and center

Each month, we provide 100 complimentary stones for your customers,
a simple, thoughtful way to leave a lasting impression.

One side carries your chosen message: a note of thanks, a word of encouragement, or something uniquely yours.
The other side features your business name and a scannable QR Code, giving customers an easy, personal way to connect or share feedback

Contact Us

Employee Feedback

Staff are invited to privately share feedback, concerns, or ideas about their workplace

Feedback is relayed to management via Hard Call (with the option of anonymity)

Businesses get actionable insights without the anxiety or politics of formal HR channels

What makes it work

Trusted third party

Focus on discretion and neutrality

Human-filtered tone (not just raw data)

Because not every good idea starts in a meeting,
And not every complaint belongs in an inbox

Employees who feel heard are 4.6 times more likely to perform their best

Giving workers a voice … reduced their probability of quitting by about 20%

43% of employees don’t feel valued by their employer … more than a third (35%) believe their employer does not recognize their contributions to the business

Including many voices in key decisions is a proven way to generate buy‑in and ownership of change and outcomes

74% of employees report they are more effective at their job when they feel heard