HAVE YOU GOT WHAT IT TAKES?
Hard Call is a personal service for people who want to avoid awkward, uncomfortable, or stressful communication. We investigate, research, and communicate on behalf of our customers, handling what they’d prefer not to.
We’re looking for thoughtful, articulate, and empathetic individuals with strong life experience, common sense, and exceptional writing and reasoning skills. You’ll act as a quiet problem solver behind the scenes.
Key Responsibilities
Draft concise, clear, and emotionally neutral messages on behalf of customers
Conduct web-based research to support customer requests (e.g., dispute resolution, price checks, product details, company policies)
Use judgment and discretion when making inquiries or sending communications
Deliver outcomes with tact and professionalism
Respect privacy and handle sensitive situations with care
Requirements
Exceptional written communication—able to write clearly, quickly, and in a range of tones
Strong computer literacy (web tools, search, documentation, email/text platforms)
Sound judgment and maturity—ability to “read the room” even when you're not in it
Sharp attention to detail
Excellent time management and follow-through
Life experience and emotional intelligence—this job favors people who’ve been through things
A calm, professional demeanor in high-pressure or delicate situations
Not always necessary but nice to have
Customer service or conflict resolution background
Psychology, communications, or writing background
Experience with emotionally sensitive or high-stakes communication
Comfort working independently and asynchronously
How to Apply
If you're interested in becoming a Hard Call Agent, we don’t want your résumé…..yet. We want a message.
Write us an email that demonstrates the very skills this job requires: clear writing, emotional insight, common sense, and good judgment. We're not just interested in what you say, we're evaluating how you say it.
In your email, please include the following:
A short story about a time you handled something difficult on someone else’s behalf, professionally or personally.
A description of how your life experience makes you a better communicator or problem solver.
What interests you about Hard Call, and how you think you'd contribute to the work.
Keep your message under 500 words. Write it like you're writing to someone you respect, not a company.
What We’re Looking For
(and What We’re Not)
✅ Qualifying Traits:
Clear, confident, and natural writing (no corporate fluff or AI-written tone)
Emotional intelligence: self-awareness, empathy, calm under pressure
A story that shows real experience, not performance
Judgment and insight—do they understand the job and its tone?
A message that’s well-structured, without typos or grammar issues
❌ Disqualifying Signs:
Generic or vague language (“I’m a people person,” “I like helping”)
Overselling, pandering, or trying too hard to sound perfect
No real story or example to back up their claims
Writing that feels cold, careless, or overly formal
Copy-pasted bios or résumé-style intros
Send your email to info@hardcall.com with the subject line:
Application – Hard Call Agent
We’ll get back to the people who feel like a natural fit.
Ai RESPONSES ARE NOT ALLOWED AND WILL BE AUTOMATICALLY DISQUALIFIED