HARD CALL TERMS OF SERVICE
1. INTRODUCTION AND ACCEPTANCE
1.1 These Terms of Service ("Terms") govern your access to and use of the Hard Call communication-processing platform, websites, applications, and related services (collectively, the "Services") provided by Hard Call LLC, a limited liability company organized and operating from the Commonwealth of Massachusetts ("Hard Call," "we," "us," or "our").
1.2 By accessing or using the Services, creating an account, initiating or responding to a message, or by clicking to accept or agree to these Terms where such option is made available, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated by reference, including the Privacy Policy, Data Retention and Deletion Policy, Acceptable Use Policy, Cookies and Tracking Policy, Refund and Billing Policy, Contact and Complaints Policy, Accessibility and ADA Compliance Policy, Modification and Termination Policy, and Arbitration and Dispute Resolution Policy (collectively, the "Policies").
1.3 If you are using the Services on behalf of an organization or entity, you represent and warrant that you have authority to bind that organization to these Terms, in which case "you" and "User" shall refer to that organization. If you do not have such authority, or if you do not agree to these Terms, you shall not access or use the Services.
1.4 These Terms are drafted to withstand litigation, regulatory review, and cross-jurisdictional enforcement and are intended to align with Applicable Law (as defined below), including but not limited to Section 230 of the Communications Decency Act, FOSTA-SESTA, COPPA, ADA and WCAG accessibility standards, GDPR, CCPA/CPRA, DSA, PCI DSS, CAN-SPAM, DMCA, ECPA, CFAA, the INFORM Consumers Act, the FTC Act (Section 5), and state data breach notification laws.
2. DEFINITIONS
2.1 "Applicable Law" means all applicable federal, state, local, and international laws, regulations, rules, and guidance governing digital platforms, communications, privacy, consumer protection, accessibility, payment processing, platform liability, and safety, including without limitation Section 230 of the Communications Decency Act, FOSTA-SESTA, COPPA, ADA, WCAG, GDPR, UK GDPR, CCPA/CPRA, DSA, PCI DSS, CAN-SPAM, DMCA, ECPA, CFAA, state unfair and deceptive practices laws, the FTC Act, and state data breach notification laws.
2.2 "User" or "you" means any individual or entity that accesses or uses the Services in any capacity, including Clients, Recipients, Editors, visitors to Hard Call’s websites, and any person interacting with content or communications processed through the Services.
2.3 "Client" means the individual or entity that initiates a communication or message for review, refinement, and optional delivery through the Services.
2.4 "Recipient" means the individual or entity identified by a Client as the intended recipient of a message that may be transmitted via the Services.
2.5 "Editor" means an authorized professional engaged by Hard Call to review, refine, moderate, or block messages in accordance with Hard Call’s Policies and internal guidelines, while remaining anonymous to Clients and Recipients.
2.6 "Account" means a registered user profile or credentials issued by or recognized by Hard Call that provide access to the Services for a Client, Recipient (where applicable), Editor, or other authorized User.
2.7 "Content" means all text, data, communications, information, feedback, scripts, and other material submitted, generated, transmitted, or displayed through or in connection with the Services by any User, including Client messages, Recipient replies, and any derivatives thereof created through the Services.
2.8 "Personal Data" means any information relating to an identified or identifiable natural person, interpreted in accordance with GDPR, CCPA/CPRA, and other applicable privacy laws.
2.9 "Hard Call Automation" means the automated systems, tools, and processes used internally by Hard Call to support the Services, including but not limited to risk assessment, routing, formatting assistance, and other automation, and does not include or imply any independent decision-making that replaces human editorial review where required by Hard Call’s mission and Policies.
3. DESCRIPTION OF SERVICES AND PLATFORM ROLE
3.1 Hard Call provides a human-centered communication-processing platform designed to help Clients craft, refine, and deliver sensitive messages, and to review, moderate, and, where appropriate, sanitize or withhold Recipient responses, with the goal of reducing escalation and protecting Clients from harmful replies.
3.2 The Services may include, without limitation: (a) tools for Clients to submit draft messages; (b) Editor review and refinement of messages; (c) controlled delivery of messages to Recipients; (d) controlled handling and moderation of Recipient replies; (e) anonymization or pseudonymization of identifying information where permitted; and (f) analytics, logging, and reporting used internally for safety, compliance, and service improvement.
3.3 Hard Call operates as an intermediary and communication-processing platform. Hard Call does not act as a party to the underlying personal, professional, or legal dispute between Client and Recipient, does not provide legal, medical, or mental health treatment advice through the Services, and does not guarantee any particular outcome in the underlying relationship or dispute.
3.4 To the fullest extent permitted by law, Hard Call is entitled to protections for good-faith moderation and content-handling decisions under Section 230, DSA, DMCA safe harbors, and analogous platform liability frameworks. Hard Call retains discretion to refuse to transmit, modify, or remove Content that violates these Terms, the Policies, or Applicable Law, including content implicating FOSTA-SESTA, harassment, threats, or other harmful behavior.
3.5 Hard Call is not a law enforcement agency, emergency service, or crisis-response provider. Users experiencing an emergency or acute mental health crisis must contact local emergency services, crisis hotlines, or medical professionals directly.
4. ELIGIBILITY AND USER REPRESENTATIONS
4.1 You represent and warrant that you are at least eighteen (18) years of age and have full legal capacity to enter into these Terms. The Services are not intended for or directed to minors under the age of eighteen (18), and Hard Call does not knowingly transmit messages to minors, consistent with COPPA and Hard Call’s internal safeguards.
4.2 If you are using the Services on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms and to act on its behalf for all actions taken through the Services.
4.3 You represent and warrant that any information you provide to Hard Call in connection with your Account and use of the Services is accurate, complete, and current, and that you will promptly update such information as necessary to maintain its accuracy.
4.4 You represent and warrant that your use of the Services and Content you submit will comply with these Terms, the Policies, and Applicable Law, including laws related to communications, harassment, privacy, data protection, and safety.
5. ACCOUNT REGISTRATION, SECURITY, AND AUTHENTICATION
5.1 To access certain features of the Services, you may be required to create an Account and provide registration information, including name, contact details, and, where applicable, affiliation with a referring professional (such as a therapist or attorney).
5.2 You are responsible for maintaining the confidentiality and security of your Account credentials and for all activities that occur under your Account. You shall promptly notify Hard Call of any suspected unauthorized access, security breach, or compromise of your Account or credentials.
5.3 Hard Call may implement multi-factor authentication, IP or device checks, or other verification mechanisms to protect Accounts and the Services. You agree to cooperate with reasonable authentication steps required to verify your identity or authorization before Hard Call processes certain requests, including changes to billing, access to sensitive data, or Account closure.
5.4 Hard Call reserves the right to reject, reclaim, or require changes to usernames or identifiers that are misleading, infringe intellectual property rights, or violate the Acceptable Use Policy or Applicable Law.
6. ACCEPTABLE USE AND USER CONDUCT
6.1 Your use of the Services is subject to the Acceptable Use Policy, which is incorporated by reference into these Terms. In the event of any conflict between this Section 6 and the Acceptable Use Policy, the Acceptable Use Policy shall control with respect to specific conduct rules.
6.2 You shall not use the Services to submit, transmit, or facilitate Content that is unlawful, threatening, abusive, harassing, defamatory, obscene, hateful, exploitative, or otherwise objectionable; that promotes or facilitates trafficking, exploitation, or non-consensual acts; or that violates the rights of any individual or entity, including privacy, publicity, and intellectual property rights.
6.3 You shall not attempt to override or circumvent any safety, moderation, or cooling-off mechanisms implemented by Hard Call, including measures designed to prevent harassment, repeated contact, or communications with minors, or measures used to enforce temporary or permanent restrictions on contact between particular Clients and Recipients.
6.4 You shall not interfere with or disrupt the integrity or performance of the Services or related systems, including by introducing malware, attempting unauthorized access, reverse engineering, or launching automated scripts that burden or overload the Services, in violation of CFAA, ECPA, or other Applicable Law.
6.5 Hard Call may investigate and take appropriate action (including suspending or terminating Accounts, blocking messages, or notifying authorities) in response to suspected violations of this Section 6, the Acceptable Use Policy, or Applicable Law, in accordance with the Modification and Termination Policy and other relevant Policies.
7. PRIVACY, DATA PROTECTION, AND COOKIES
7.1 Hard Call’s collection, use, retention, and disclosure of Personal Data are governed by the Privacy Policy, Data Retention and Deletion Policy, and Cookies and Tracking Policy, which are incorporated by reference into these Terms. Those Policies are intended to align with GDPR, CCPA/CPRA, DSA, state privacy laws, and other Applicable Law.
7.2 By using the Services, you acknowledge that Hard Call will process Personal Data as described in the applicable Policies, including for purposes of providing the Services, performing safety and risk assessments, complying with legal obligations, and improving the Services.
7.3 Where GDPR or other data protection laws require a lawful basis for processing, Hard Call processes Personal Data on bases including performance of a contract (providing the Services), legitimate interests (such as safety, fraud prevention, and service improvement), consent (where expressly obtained), and compliance with legal obligations.
7.4 You are responsible for ensuring that you have an appropriate legal basis and authority to disclose Personal Data to Hard Call, including information about Recipients, and to instruct Hard Call to process such data in connection with the Services.
7.5 Cookies, local storage, and similar tracking technologies may be used in accordance with the Cookies and Tracking Policy to support functionality, security, analytics, and, where permitted, limited marketing or service communications, consistent with CAN-SPAM, ePrivacy, and other Applicable Law.
8. PAYMENT, BILLING, AND REFUNDS
8.1 If you purchase or subscribe to Fee-based Services, your payment obligations, billing cycles, refund rights, and related procedures are governed by the Refund and Billing Policy, which is incorporated by reference into these Terms.
8.2 You authorize Hard Call and its PCI DSS-compliant payment processors to charge your designated payment method for all Fees, Taxes, and charges incurred in connection with your use of the Services, consistent with the Refund and Billing Policy and Applicable Law.
8.3 Except as expressly provided in the Refund and Billing Policy, these Terms, a separate written agreement, or as required by Applicable Law, all Fees are non-refundable and non-creditable once paid.
8.4 Hard Call may suspend or terminate access to the Services in the event of non-payment, chargebacks, or suspected fraud, consistent with the Refund and Billing Policy and the Modification and Termination Policy.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 All rights, title, and interest in and to the Services, including all software, interfaces, algorithms, Hard Call Automation, logos, trademarks, service marks, trade names, designs, text, graphics, and other materials (excluding User Content), are owned by Hard Call or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.
9.2 Subject to your compliance with these Terms, Hard Call grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal or internal business purposes, solely as permitted by these Terms and the Policies.
9.3 You shall not, and shall not permit any third party to, copy, modify, create derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software or components of the Services, except to the extent that such restrictions are prohibited by Applicable Law.
9.4 Hard Call does not claim ownership of original User Content submitted by Clients or Recipients. However, by submitting Content to the Services, you grant Hard Call a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, use, reproduce, modify, create derivative works of (for example, sanitized or paraphrased versions), distribute, and display such Content as necessary to provide, protect, and improve the Services, comply with law, and enforce these Terms and the Policies.
9.5 If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant Hard Call a perpetual, irrevocable, worldwide, royalty-free license to use such Feedback for any lawful purpose, including to improve the Services, without compensation or attribution to you.
10. USER CONTENT, DMCA, AND THIRD-PARTY RIGHTS
10.1 You are solely responsible for the Content you submit, and you represent and warrant that you have all necessary rights, consents, and permissions to submit such Content and to grant the licenses described in these Terms, and that your Content does not infringe or violate any third-party rights or Applicable Law.
10.2 Hard Call may, but is not obligated to, monitor, review, or edit Content for compliance with these Terms, the Policies, or Applicable Law. Hard Call may remove, refuse to transmit, or modify Content in its sole discretion where it determines that the Content may be harmful, unlawful, or inconsistent with Hard Call’s mission or obligations, including obligations under FOSTA-SESTA, DSA, or other safety-focused frameworks.
10.3 If you believe that Content accessible via the Services infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) in accordance with Hard Call’s DMCA procedures. Hard Call may remove or disable access to allegedly infringing material and may terminate Accounts of repeat infringers, consistent with 17 U.S.C. §512 and other Applicable Law.
10.4 Hard Call may notify Users whose Content has been removed or disabled due to alleged infringement and may, where appropriate, accept counter-notifications and restore Content consistent with DMCA requirements and other Applicable Law.
10.5 Nothing in this Section 10 limits Hard Call’s rights to take additional action to protect safety, comply with legal obligations, or enforce these Terms and the Policies, even where Content does not clearly infringe intellectual property rights but poses other risks.
11. THIRD-PARTY SERVICES AND LINKS
11.1 The Services may integrate with, rely on, or provide links to third-party websites, applications, or services ("Third-Party Services"). Third-Party Services are not controlled by Hard Call, and Hard Call is not responsible for their content, policies, or practices.
11.2 Your use of Third-Party Services is governed by the terms and policies of those third parties, not these Terms. Hard Call is not a party to, and does not control, third-party contractual relationships, and disclaims responsibility for any harm or loss arising from your use of Third-Party Services, to the fullest extent permitted by law.
11.3 Hard Call may from time to time change or discontinue integrations with Third-Party Services for operational, security, or legal reasons, without being obligated to maintain any specific integration, except as expressly agreed in writing with enterprise customers.
12. MODIFICATION OF SERVICES AND TERMS
12.1 Hard Call may modify, enhance, or discontinue any aspect of the Services from time to time for reasons including safety, compliance, performance, or business needs, as further described in the Modification and Termination Policy.
12.2 Hard Call may update these Terms and the Policies to reflect changes in the Services, Applicable Law, regulatory guidance, or business practices. When material changes are made, Hard Call will provide notice in accordance with Applicable Law, which may include updating the "Last Updated" date, posting notices in the Services, or sending email notifications.
12.3 Unless otherwise required by law, changes to these Terms will take effect at the time specified in the notice. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the changes, you shall stop using the Services and, where applicable, cancel any Subscriptions in accordance with the Refund and Billing Policy.
12.4 Where Applicable Law requires specific notice or consent mechanisms for changes (for example, under GDPR, CCPA/CPRA, or DSA), Hard Call will implement such mechanisms in addition to the procedures described in this Section 12.
13. SUSPENSION AND TERMINATION
13.1 Hard Call may suspend or terminate your Account or access to the Services, in whole or in part, in accordance with the Modification and Termination Policy, including where Hard Call believes in good faith that: (a) you have violated these Terms, the Policies, or Applicable Law; (b) your use of the Services poses a safety, security, or legal risk; (c) your account is associated with fraud, misuse, or unpaid Fees; or (d) suspension or termination is required by law, court order, or regulatory directive.
13.2 You may terminate your Account or cease using the Services at any time, subject to any contractual minimum terms, payment obligations, and the Data Retention and Deletion Policy. Termination by you does not automatically entitle you to a refund, except as described in the Refund and Billing Policy or where required by Applicable Law.
13.3 Upon termination, your right to access and use the Services ceases. Hard Call may retain and process certain data associated with your Account as described in the Policies and as required by Applicable Law, including for legal, safety, and recordkeeping purposes.
13.4 Sections of these Terms that by their nature should survive termination, including intellectual property provisions, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law, shall survive termination for as long as necessary to fulfill their purposes and comply with law.
14. DISCLAIMERS OF WARRANTIES
14.1 To the fullest extent permitted by law, the Services are provided "as is" and "as available," with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
14.2 Hard Call does not warrant that the Services will be uninterrupted, secure, error-free, or free of harmful components, or that communications processed through the Services will achieve any particular outcome in the underlying personal or professional relationships between Clients and Recipients.
14.3 Hard Call does not provide and the Services do not constitute legal advice, medical advice, psychotherapy, or other regulated professional services. Users are responsible for obtaining appropriate professional advice where needed and shall not rely on the Services as a substitute for such advice.
14.4 Some jurisdictions do not allow the exclusion of certain warranties. To the extent that Applicable Law does not permit the exclusion of certain warranties, the above exclusions shall apply to the maximum extent permitted by law.
15. LIMITATION OF LIABILITY
15.1 To the fullest extent permitted by law, in no event shall Hard Call, its affiliates, officers, directors, employees, Editors, contractors, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or other intangible losses, arising out of or relating to your access to or use of, or inability to access or use, the Services, whether based on contract, tort, strict liability, or any other legal theory, even if Hard Call has been advised of the possibility of such damages.
15.2 To the fullest extent permitted by law, Hard Call’s total aggregate liability for all claims arising out of or relating to these Terms, the Services, or any related interactions, shall not exceed the greater of: (a) the total amount of Fees you paid to Hard Call for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred U.S. dollars (USD $100).
15.3 The limitations in this Section 15 shall apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the limitation of liability for certain types of damages. To the extent that Applicable Law does not permit particular limitations, such limitations shall apply to the maximum extent permitted by law.
15.4 Nothing in these Terms is intended to limit or exclude liability that cannot be limited or excluded under Applicable Law, including certain liability for gross negligence, willful misconduct, or violations of specific statutory duties.
16. INDEMNIFICATION
16.1 To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Hard Call, its affiliates, officers, directors, employees, Editors, contractors, and agents from and against any claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your Content; (c) your violation of these Terms, the Policies, or Applicable Law; or (d) your infringement or misappropriation of any third-party rights.
16.2 Hard Call reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Hard Call in the defense and settlement of such matter.
16.3 You shall not settle any claim that imposes an obligation on Hard Call, involves an admission of fault by Hard Call, or otherwise adversely affects Hard Call’s rights or interests without Hard Call’s prior written consent.
17. ARBITRATION AND DISPUTE RESOLUTION
17.1 Most disputes between you and Hard Call arising out of or relating to these Terms or the Services are subject to binding individual arbitration and a class action waiver, as set forth in the Arbitration and Dispute Resolution Policy, which is incorporated by reference into these Terms.
17.2 You and Hard Call agree that any disputes will be resolved in accordance with the procedures, forum, and governing law specified in the Arbitration and Dispute Resolution Policy, except for claims that are expressly excluded from arbitration or that may be brought in Small Claims Court as described in that Policy.
17.3 Nothing in this Section 17 limits any non-waivable rights to bring complaints to regulators or to seek certain types of relief where pre-dispute arbitration agreements are restricted by Applicable Law, but such rights will be applied only to the extent required by law.
18. GOVERNING LAW AND JURISDICTION
18.1 Subject to the Arbitration and Dispute Resolution Policy and any non-waivable local law, these Terms and any disputes arising out of or relating to them or the Services are governed by the laws of the Commonwealth of Massachusetts and the United States, without regard to conflict of law rules.
18.2 Where a Dispute is permitted to proceed in court rather than arbitration, you and Hard Call consent to the exclusive jurisdiction of the state and federal courts located in the Commonwealth of Massachusetts, and waive any objection to venue or forum on the grounds of inconvenient forum or otherwise, to the fullest extent permitted by law.
18.3 International Users are responsible for ensuring that their use of the Services complies with local laws. Hard Call does not represent that the Services are appropriate or lawful in all jurisdictions, and access from territories where the Services are illegal is prohibited.
19. INTERNATIONAL USERS, CROSS-BORDER TRANSFERS, AND DSA
19.1 If you access the Services from outside the United States, you acknowledge that your Personal Data may be transferred to, stored in, and processed in the United States and other jurisdictions that may have different data protection laws than your country of residence.
19.2 Where required by GDPR or other data protection laws, Hard Call will implement appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses, and will provide additional information in the Privacy Policy.
19.3 To the extent the EU Digital Services Act (DSA) or similar frameworks apply, Hard Call will comply with applicable obligations regarding transparency, notice, and redress mechanisms for certain content moderation decisions, as further described in the relevant Policies.
19.4 Nothing in these Terms shall be construed to limit Users’ non-waivable rights under GDPR, CCPA/CPRA, or other Applicable Law, which are further detailed in the Privacy Policy and related documents.
20. CHILDREN’S PRIVACY AND MINOR SAFEGUARDS
20.1 The Services are not directed to or intended for minors under the age of eighteen (18). Hard Call does not knowingly collect Personal Data from children under thirteen (13) years of age in a manner that would require parental consent under COPPA.
20.2 Hard Call’s Policies prohibit sending messages to known minors and include safeguards to prevent communications to recipients reasonably believed to be under eighteen (18). If Hard Call becomes aware that a message has been or may be directed to a minor in violation of these safeguards, Hard Call may block or terminate the communication and take additional action consistent with its safety obligations.
20.3 If you believe that a child under thirteen (13) has provided Personal Data to Hard Call or that the Services have been used to target a minor in violation of these Terms, you shall promptly contact Hard Call using the Contact Channels so that appropriate steps can be taken, which may include deletion of data and reporting to appropriate authorities, consistent with Applicable Law.
21. ACCESSIBILITY AND ADA COMPLIANCE
21.1 Hard Call is committed to providing accessible Services consistent with the Americans with Disabilities Act (ADA), relevant state laws, and recognized web accessibility guidelines such as the Web Content Accessibility Guidelines (WCAG). Further details are provided in the Accessibility and ADA Compliance Policy, which is incorporated by reference into these Terms.
21.2 Users with disabilities may request reasonable accommodations or accessible formats for key communications, notices, or policy documents. Hard Call will review such requests in good faith and provide accommodations where reasonable and required by law.
21.3 If you encounter accessibility barriers when using the Services, you should contact Hard Call through the channels described in the Accessibility and ADA Compliance Policy so that Hard Call can investigate and address the issue, consistent with its legal obligations and technical capabilities.
22. NOTICES AND COMMUNICATIONS
22.1 Hard Call may provide notices to you via email, in-Service notifications, account dashboards, or by posting updates on its websites. You agree that such electronic communications satisfy any legal requirement that communications be in writing, to the fullest extent permitted by law.
22.2 You are responsible for maintaining accurate contact information in your Account and for regularly reviewing communications from Hard Call. Notices sent to your last known email address or provided in-Service will be deemed received when sent or made available, unless Applicable Law requires a different standard.
22.3 Legal notices to Hard Call shall be sent in writing to Hard Call LLC at the postal address specified in Section 24, with a copy to any email address designated for legal notices.
23. MISCELLANEOUS
23.1 These Terms, together with the Policies and any applicable order forms or statements of work, constitute the entire agreement between you and Hard Call regarding the Services and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral, relating to the subject matter hereof.
23.2 You may not assign or transfer these Terms, or any rights or obligations under them, without Hard Call’s prior written consent. Hard Call may assign or transfer these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of assets, provided that such assignment does not diminish your non-waivable legal rights.
23.3 If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
23.4 No waiver by Hard Call of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and any failure by Hard Call to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
23.5 Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, power outages, or internet failures, provided that the affected party uses reasonable efforts to mitigate the impact and resume performance as soon as practicable.
23.6 Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and Hard Call. No User is authorized to make any representation or commitment on behalf of Hard Call unless expressly authorized in writing.
24. CONTACT INFORMATION
24.1 If you have questions or concerns about these Terms or the Services, you may contact us at: Hard Call LLC, TWO LOWELL AVENUE, WINCHESTER, MA 01890, Attn: Legal and Compliance, and INFO@HARDCALL.COM.
24.2 If GDPR or UK GDPR applies, you may also have the right to lodge a complaint with your local data protection authority. If CCPA/CPRA or similar U.S. state privacy laws apply, you may have additional rights described in the Privacy Policy, which you may exercise independently of these Terms.
24.3 Hard Call will review and respond to inquiries in good faith and in accordance with these Terms, the Policies, and Applicable Law, prioritizing safety, privacy, and the integrity of the Services.
Hard Call
Email: legal@hardcall.com
Mailing Address: Two Lowell Avenue, Winchester MA 01890