ACCEPTABLE USE POLICY
Last Updated: 05/26/2026
Introduction and Purpose
Hard Call provides a human-centered communication-processing platform designed to help Clients craft, refine, and deliver sensitive messages, and to review, moderate, and, where appropriate, sanitize or withhold Recipient responses, with the goal of reducing escalation and protecting Clients from harmful replies.
The Services may include, without limitation: (a) tools for Clients to submit draft messages; (b) Editor review and refinement of messages; (c) controlled delivery of messages to Recipients; (d) controlled handling and moderation of Recipient replies; (e) anonymization or pseudonymization of identifying information where permitted; and (f) analytics, logging, and reporting used internally for safety, compliance, and service improvement.
Hard Call does not provide any professional advice through the Services, and does not guarantee any particular outcome as a result of the communication between the Client and Recipient.
The Acceptable Use Policy (“AUP”) defines permissible and prohibited uses of the Services consistent with the purposes stated above. It is a supplement to the Terms of Service (“Terms” or “ToS”) and thus forms part of the contract between you and Hard Call. In the event of a conflict between this AUP and the Terms, the Terms shall control with respect to contractual mechanics; the AUP shall control with respect to behavioral and content standards.
By accessing or using the Services, you agree to comply with this AUP, the Terms of Service ("Terms"), and all other applicable policies. If you do not agree to this AUP, you shall not use the Services.
General Obligations of Users
You agree you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that apply to you.
You shall not attempt to circumvent or disable any safety, moderation, or cooling-off controls implemented by Hard Call or any of its systems.
You agree that you are solely responsible for your interactions and conversations with any other user in connection with the Services and the Company will have no liability or responsibility with respect thereto. Without limiting the generality of any other provision of these Terms, the Company reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Services.
Third parties that integrate with or refer Users to the Services (such as therapists, attorneys, or partner platforms) shall ensure that their own terms and communications with their clients are consistent with this AUP and do not encourage or permit platform abuse.
Prohibited Message Content
In addition to content that may violate any law, the following message content is expressly forbidden. Messages that:
· Constitute credible threats of violence or harm to others including stalking, doxxing, extortion or blackmail.
· Encourage suicide, self-harm, or violent acts.
· Harass, bully, or include hate speech.
o Including repeated insults, slurs, or demeaning messages based on personal characteristics (such as race, religion, gender identify, sexual orientation, disability, etc.).
· Is intended to evade law enforcement or regulatory obligations.
Hard Call reserves the right to refuse to transmit, remove, modify, or block any User Content that Hard Call, in its good-faith judgment, believes violates this AUP, applicable law, or poses a risk to any person.
Prohibited Technical Conduct
The following is a non-exhaustive list of prohibited computer-related conduct. You shall not:
· Attempt to gain unauthorized access to any part of the Services, accounts, computer systems, or networks connected to the Services, by any means.
· Interfere with or disrupt the integrity or performance of the Services, including by introducing malware, launching denial-of-service attacks, overloading systems, or interfering with any security- or access-control mechanism.
· Scrape, crawl, harvest, or otherwise collect information from the Services using automated means (including bots, spiders, or similar tools.
· Misuse APIs or other interfaces beyond documented and authorized limits.
· Use the Services to bypass or interfere with third-party security controls, digital rights management mechanisms, or access controls associated with other platforms or content providers.
Enforcement, Remedial Measures, and Cooperation with Authorities
Hard Call reserves the right to review user content, using automated and human methods, to detect and address potential violations of this AUP.
To the fullest extent permitted by law, Hard Call may, in its sole discretion and without prior notice, take any of the following actions in response to suspected or actual violations of this AUP: (a) issue warnings; (b) require edits or modifications to content; (c) block or delay message transmission; (d) limit account functionality; (e) suspend or terminate accounts; (f) preserve evidence; and (g) report conduct to law enforcement or regulators.
Hard Call may share information related to suspected fraudulent transactions with payment processors, financial institutions, and law enforcement as permitted by applicable law and card network rules.
Hard Call may limit or block messages that appear to be bulk marketing, phishing, or deceptive solicitations, even if the Client has some relationship with the Recipient, in order to protect the integrity of the platform and Users.
Nothing in this AUP obligates Hard Call to monitor all content or activity, nor to take action in response to any reported or suspected violation.
Changes to this Acceptable Use Policy
Hard Call may update this AUP from time to time to reflect changes in legal requirements, regulatory expectations, industry standards, or the nature of the Services. Material changes will be communicated in accordance with the notice provisions in the Terms, such as by updating the "Last Updated" date, posting a notice in the Services, or sending email notifications.
Unless otherwise stated, changes to this AUP become effective when posted. Your continued use of the Services after the effective date of an updated AUP constitutes your acceptance of the changes, to the extent permitted by law. If you do not agree with the updated AUP, you shall stop using the Services.
Contact Information
If you have questions or concerns about this AUP or wish to report suspected violations, you may contact Hard Call at:
HARD CALL LLC
Attn: Compliance
TWO LOWELL AVENUE
WINCHESTER, MA 01890,
If you believe that content or conduct on the presents an imminent risk of serious harm, contact appropriate local authorities or emergency services, in addition to notifying Hard Call.