DATA RETENTION AND DELETION POLICY

 

Hard Call Data Retention and Deletion Policy Effective Date: 05/27/2026

 

This Data Retention and Deletion Policy describes how long Hard Call keeps the information collected through its Services and how that information is deleted.

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Standard retention period. Hard Call retains user data for ninety (90) days from the date it is collected, generated, or last updated. This applies to all data tied to your use of the Services, including (a) Client and Recipient contact details; (b) message content submitted by Clients, Recipient replies, drafts, refined versions, and Editor or Supervisor annotations; (c) usage, device, and log data; (d) cookie and analytics data; and (e) communications with Hard Call's support, trust-and-safety, and legal teams.

 

Pre-payment data. During sign-up for Discreet Message or Discreet Exchange, information you enter is held in a temporary file on Hard Call's servers and is committed to long-term storage only after payment. Temporary pre-payment data is purged on the same 90-day cycle (or sooner if you abandon the sign-up flow).

 

Deletion. At the end of the 90-day period, Hard Call deletes or irreversibly de-identifies the data covered by this Policy. Deletion from active systems may occur on a rolling basis. Data in encrypted backups is retained only for the duration of the standard backup cycle and is overwritten in due course; restored data is treated under the same retention rules as live data.

 

Exceptions. Hard Call may retain certain information longer where (a) required by applicable law, regulation, court order, subpoena, or other legal process; (b) necessary to investigate, prevent, or respond to suspected fraud, security incidents, abuse, or violations of the Terms of Service or Acceptable Use Policy; (c) necessary to enforce our agreements, defend legal claims, or establish legal rights; or (d) necessary to comply with tax, accounting, or recordkeeping obligations. Data retained under these exceptions is limited to what is reasonably necessary for the stated purpose.

 

Deletion requests. Clients, Visitors, and Recipients may request deletion of data relating to them by emailing info@hardcall.com. We may verify the request before acting on it, and we will respond within the time required by applicable law, subject to the exceptions above.

 

Changes. We will update the date at the top of this Policy and, for material changes, provide notice as described in the Terms of Service.

 

Contact. Deletion requests and questions may be sent to info@hardcall.com.