HOW WE OPERATE

Hard Call is governed by clear rules. These define what we do, how we do it, and what we will never do on your behalf.

We often know what needs to be said, but experience teaches us that speaking up carries consequences. Over time, the cost of saying something...misunderstanding, escalation, or retaliation—can outweigh the benefit, and inaction becomes the rational choice.

Left unresolved, these situations don’t disappear. They linger as open loops, unfinished business, and avoidable friction that consumes time, attention, and energy.

HARD CALL HELPS YOU SAY THE DIFFICULT THINGS.
CLEARLY, CALMLY, AND WITHOUT PERSONAL EXPOSURE.

At Hard Call, every message we send is on your behalf, but not in your name unless you choose otherwise. We never impersonate you. We act as a clear, independent intermediary, representing your interests with accuracy and neutrality.

Whether asking a question, making a request, or negotiating a detail, we identify ourselves as a third-party service acting for a Client. This reframes the interaction, reduces personal pressure, and preserves your intent without requiring your direct involvement.

COMMUNICATE, NOT IMPERSONATE

STAY ANONYMOUS IF YOU WISH. WE WILL NEVER IMPERSONATE YOU.
YOUR WORDS, YOUR INTENT, CLEARLY REPRESENTED.

YOUR PRIVACY MATTERS

At Hard Call, privacy is foundational. Whether we are placing a call, sending a message, or managing an exchange, all client information is handled with strict discretion and limited access.

We do not retain messages or personal details after a project concludes. Conversations, notes, and outcomes are deleted once the task is complete—no archives, no ongoing records. This ensures confidentiality by design, not by promise.

WE COMMUNICATE ON YOUR BEHALF. THAT REQUIRES STRICT PRIVACY.

ONCE YOUR PROJECT IS COMPLETE, WE DELETE ALL RECORDS.

DO'S & DON'TS...WILL & WON'T

We understand the emotional complexity that comes with delivering your message. We apply clear and firm boundaries to protect both the sender and the recipient from unintended harm.

We reserve the right to decline requests that, in our judgment, could cause disproportionate harm, legal exposure, or irreversible consequences for any party involved.

WHY THESE LIMITS EXIST

Some communications carry consequences that require direct responsibility and presence. Messages that could reasonably lead to irreversible personal, legal, or life-altering outcomes should be delivered by the individual with the direct relationship and accountability to manage what follows. Using an intermediary in such cases can create misalignment, escalate risk, or undermine credibility.

Hard Call exists to resolve high-friction communication, not to displace responsibility in situations where third-party delivery would be inappropriate or harmful.

PROHIBITED MESSAGE CATEGORIES (NON-EXHAUSTIVE)

We do not handle messages involving:

Relationship termination or ultimatums

Health, pregnancy, or medical disclosures

Death, legal action, or criminal matters

Allegations of serious misconduct or infidelity

Employment, education, or financial decisions affecting livelihood

Requests involving minors

Any communication likely to cause irreversible harm or uncontrolled escalation

All requests are reviewed before acceptance. If a message falls outside acceptable boundaries, we will decline the request. Where appropriate, we may suggest alternative phrasing, a different channel, or personal delivery.

Here’s a refined and comprehensive list of words and concepts that The Three Laws of Hard Call explicitly try to guard against These reinforce the emotional safety, ethical standards, and clarity of our service Gossip Humiliation Stress Anxiety Harm Insults Abuse Rumor Shaming Judgment Manipulation Criticism (personal/character-based) Confrontation Conflict escalation Emotional dumping Harassment Gaslighting Passive aggression Disrespect Moral superiority Mockery or sarcasm at someone's expense Inappropriate disclosure (e.g. pregnancy, medical news, deaths) Sexual comments or objectification Backhanded compliments Character attacks Weaponized honesty Blame-shifting