GENERAL

What is Hard Call?

Hard Call is a personal communication and task service that steps in when something feels emotionally difficult, socially uncomfortable, or simply not worth your time. We take care of the things you'd rather avoid,without judgment.

Is Hard Call for emergencies or serious problems?
NO, while we can help with emotionally complex or sensitive situations, we’re equally useful for everyday frustrations, logistical follow-ups, or projects you just don’t want to deal with but never emergencies of life altering messages.

Do I need to sign up or create an account?
NO. You can book a service as needed without creating an account. Everything is designed to be quick, efficient, low-pressure but above all else, confidential.

Is this like a concierge or assistant service?
Not quite. We’re more specialized. Our focus is on removing emotional friction, not managing your schedule. We don’t replace assistants, we step in for the things they probably wouldn’t do well.

Can I speak to someone before I book?
Yes. If you’re unsure, you can CONTACT US with your situation and we’ll help you figure out the best fit before committing.

Is this therapy or coaching?
NO. We are not therapists, counselors, or coaches. We’re task-focused and outcome-oriented, designed to reduce emotional weight through action, not talk.

SERVICES

DISCREET

What is the Discreet service?
Discreet allows you to send a single message to someone and receive one reply back. The message can be anonymous or not, your choice. It’s perfect for situations where direct communication feels too uncomfortable.

Will the recipient know it came from Hard Call?
Yes. The recipient will know that the message was delivered through Hard Call, but not who requested it, unless you choose to include that.

Can I send attachments or photos?
Yes, if relevant to the message and appropriate to the request. All content is reviewed before delivery.

What if the person doesn’t reply?
If there’s no reply, the service still counts as complete. We’ll let you know when the message was delivered and if we followed up.

What if the recipient replies more than once?
Only the first reply is included. Discreet is a single-message, single-response service.

Can you deliver a message in person or by mail?
Not at this time. Discreet messages are delivered digitally, either by email, text, or other agreed method.

If I use this as a purchasing service, is there anything you will not buy?
NO. You are free to use the service to purchase anything that is legal

MESSENGER

What is Messenger?
Messenger is a time-saving service where we carry out a task or communication on your behalf in increments of 30 minutes. You give us the goal; we take care of the details.Can I use Messenger for personal or business tasks?
Yes. As long as the task fits within the time block and doesn't violate our policies, we're happy to help.

How will I know what you did?
You’ll receive a summary at the end of the task block outlining what was done, what was said, and what results were achieved.

What if the task isn’t finished in 30 minutes?
We’ll let you know how far we got and what remains. You can then choose to extend the service with additional time.

Do I have to be available during the task?
NO. Unless we specifically need clarification, we’ll work independently and follow up afterward.

Can you pretend to be me when completing a task?
NO. We do not impersonate clients. We operate as a professional third party acting on your behalf.

NEGOTIATION

What is Negotiation?
Negotiation is a cost-saving service. We communicate with vendors, service providers, or sellers on your behalf to try and reduce your costs or improve your terms.

Do I have to hand over account credentials or private info?
Only if absolutely necessary and only with your permission. In most cases, we can handle negotiations without access to sensitive accounts.

What happens if the negotiation fails?
We’ll explain why and provide context. Some pricing may be fixed, but we’ll always explore every available angle before stopping.

Is this service only for bills and subscriptions?
NO. Negotiation can be used in a variety of settings, personal purchases, business deals, repair quotes, contract renewals, and more.

Will companies know I'm not contacting them directly?
Yes. We operate openly and honestly. Our leverage comes from professionalism, not misrepresentation.

Can you negotiate multiple things at once?
Our service works best for all involved if we focus on one project at a time. Each session focuses on one specific cost target. If you want us to handle multiple negotiations, you can book additional sessions.

Why do you recommend texting for Discreet messages?

Texting is the preferred option for the Discreet service because it’s fast, familiar, and has the highest chance of being read without delay or confusion. People check texts more reliably than emails or voicemails, and a short written message feels less confrontational, which aligns with the emotionally neutral tone we aim for.

POLICIES & ETHICS

Do you take sides in disputes?
NO. We present concerns calmly and fairly, but we do not act as a mediator or legal representative. We only speak to the issue you’ve asked us to address.

Will you send threatening messages?
NO. We will not use threats, pressure tactics, or inflammatory language. Our approach is respectful, assertive, and emotionally neutral.

Will you message someone who has asked not to be contacted?
NO. We do not override clear boundaries. If someone has explicitly asked not to be contacted, we will respect that.

Can I request that my task be handled by a male or female agent?
You can make the request, and we will try to accommodate, but availability may vary.

What if I want the same person for future requests?
If the agent is available, we’ll try to assign the same person again. You can let us know in your request.

833-BYE-STRESS