Hard Call Three Laws

At Hard Call, we understand the emotional complexity that comes with delivering certain messages. Our service is designed to offer a respectful and neutral channel for communication when a situation feels too heavy, awkward, or emotionally loaded to handle directly. However, we apply clear and firm boundaries to protect both the sender and the recipient from unintended harm.

Our Guiding Principle

We reserve the right to refuse or decline any request that, in our professional judgment, may significantly alter or negatively impact the recipient’s life. This includes, but is not limited to, messages that could result in emotional distress, legal consequences, major personal or professional changes, or the disruption of close relationships.

Why These Limits Exist

Some messages carry weight that demands a personal touch. News that may change someone’s sense of identity, future plans, health decisions, or emotional well-being should come from someone with the direct relationship and accountability to offer support, answer questions, and handle the fallout. We believe these moments deserve face-to-face honesty, not third-party distance. Using an intermediary in these cases can come across as evasive, disrespectful, or even damaging, which goes against the purpose of the Discreet service.

Examples of Prohibited Message Types

We do not deliver messages that include or imply:

Relationship breakups or ultimatums

Pregnancy or health-related news (yours or someone else’s)

Accusations of serious misconduct, betrayal, or infidelity

Announcements that could affect someone’s job, education, or financial security

Messages about death, legal issues, or matters that may trigger trauma

Requests or content involving minors

Any message that is likely to escalate conflict or distress

If a message could reasonably result in a major shift in how someone lives, feels, or plans their future, it falls outside the boundaries of this service.

Hard Call is committed to reducing emotional strain, not creating it. We carefully evaluate each message request to determine its appropriateness. If we believe that a message violates our No Lives Altered policy, we will respectfully decline the request. We may offer alternative language, suggest a more appropriate channel, or recommend personal delivery when it’s clear that the message is too impactful to outsource.

Hard Call is about lightening the emotional load, not shifting it to someone else.
If you're unsure whether your message fits within these boundaries, we encourage you to reach out.