LOOP
Loop lets customers share feedback directly and discreetly. No public posts, no lasting reviews. Your message goes straight to the manager, not the internet.
Whether it’s praise or a concern, we help you say it clearly and respectfully.
For businesses, it’s honest feedback without the fallout. One message. Handled with care. Better for everyone.
The Loop service is $129.00 per month
includes everything you need to create a stronger connection with your customers.
You’ll receive 50 complimentary customer appreciation stones
Personal assistance in crafting and managing feedback messages
A clear monthly report summarizing all incoming communication
If a recurring issue comes up, we won’t flood you with duplicate complaints, we’ll work with you to create a thoughtful response and communicate it back to the customer on your behalf.
It’s a simple, respectful way to stay informed, address concerns, and build trust, without the frustration
96%
Will Never Tell You
91%
Will Never Return
The average value of a lost retail customer can vary by industry and business type, but a commonly cited benchmark is:
A lost customer costs a business an average of $289 per year
Source: Small Business Administration (via Score.org)
Increasing customer retention by just 5% can increase profits by 25% to 95%
Source: Bain & Company
Only 1 in 26 unhappy customers actually complain
Source: ThinkJar (Customer Experience Consultancy)
The long-term value of retaining a customer often far exceeds their single purchase, making silent departures costly. When considering Customer Lifetime Value (CLV) which accounts for repeat purchases, the cost of a lost customer can be significant.
We do not deliver messages that include abuse, threats, hate speech, or spam. Feedback should be constructive and focused on your actual experience.
