Terms and Conditions

Effective Date: 2022
Last Updated: April 2025

These Terms and Conditions (“Terms”) govern your access to and use of services provided by Hard Call (“we,” “us,” or “our”). By using our services, you (“you,” “the customer,” or “the user”) agree to be bound by these Terms in full. If you do not agree, you may not use Hard Call services.

1. Nature of Our Services

Hard Call provides third-party task execution and communication services intended to reduce stress and facilitate socially uncomfortable or time-consuming interactions. Services may include, but are not limited to:

  • Delivering messages or requests on your behalf

  • Conducting communications, research, or negotiations

  • Relaying information or responses from third parties

We act solely as an intermediary on your behalf and do not create, alter, validate, or endorse the content of your requests.

2. No Liability for User Content

You acknowledge and agree that:

  • You are solely and fully responsible for the content, tone, accuracy, and implications of any message, request, or information you instruct us to communicate.

  • Hard Call is not liable for the consequences, legal or otherwise, of transmitting your messages or executing your requested actions.

  • You represent that any content provided to Hard Call is lawful, accurate, non-defamatory, and compliant with all applicable laws and regulations.

We do not accept responsibility or liability for any damages, losses, claims, or disputes arising from:

  • Messages delivered by us on your behalf

  • Interpretations, actions, or reactions of message recipients

  • Outcomes of negotiations, research, or third-party responses

3. Customer Warranties and Indemnification

By using our service, you warrant that:

  • You have the legal right to request the service and send the communication or inquiry in question.

  • Your instructions will not violate any law, regulation, court order, or third-party right (including defamation, harassment, threats, fraud, or invasion of privacy).

You agree to indemnify, defend, and hold harmless Hard Call, its owners, agents, contractors, and affiliates from any claims, demands, damages, losses, liabilities, or costs (including legal fees) arising from your use of our service or any message or request you initiate through us.

4. No Guarantee of Accuracy or Outcomes

While Hard Call strives to act in good faith and exercise reasonable care, we do not guarantee:

  • The accuracy, completeness, or usefulness of any research or information provided

  • That your desired outcome will be achieved

  • That the recipient will interpret your message as intended

Any reliance you place on the service or any resulting communication is entirely at your own risk.

5. Monitoring and Refusal of Service

We reserve the right, but not the obligation, to:

  • Review, flag, or reject any submitted content

  • Refuse to transmit or execute any message or request that we deem inappropriate, harmful, illegal, or inconsistent with our values

However, we cannot guarantee that all misuse will be caught. Therefore, you remain fully liable for any message or instruction you initiate, regardless of our screening efforts.

6. Disclaimer of Warranties

Our services are provided “as is” and “as available” without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim:

  • All warranties of merchantability, fitness for a particular purpose, and non-infringement

  • Any warranties regarding the timeliness, security, or reliability of our service

7. Limitation of Liability

To the maximum extent permitted by applicable law, Hard Call and its affiliates shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to:

  • Loss of profits, data, or goodwill

  • Emotional distress or reputational harm

  • Third-party disputes or claims

  • Legal or financial outcomes based on messages transmitted

This limitation applies whether based on contract, tort, negligence, strict liability, or otherwise, and whether or not we have been advised of the possibility of such damages.

8. Jurisdiction and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law principles.

You agree that any disputes arising from or related to your use of the service shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, Massachusetts.

We make no representations that our services are appropriate or lawful in any location outside the United States. Users accessing our services from outside the U.S. do so at their own initiative and are responsible for compliance with local laws.

9. Termination of Service

We reserve the right to suspend or terminate service at any time, with or without cause, including for violations of these Terms. Termination does not limit any of our legal rights or remedies.

10. Modifications to Terms

We may update these Terms at any time by posting the revised version on our website. Continued use of the service after such updates constitutes your acceptance of the new Terms.

11. Contact

For questions about these Terms and Conditions, please contact:

Hard Call
Email: legal@hardcall.com
Mailing Address: Two Lowell Avenue, Winchester MA 01890