REFUND AND BILLING POLICY
Hard Call Refund and Billing Policy Effective Date: 05/27/2026
This Refund and Billing Policy describes how Hard Call charges for the Services and the limited circumstances under which refunds are available.
Services and fees. Hard Call offers tiered services. Pricing for each is shown on the Website at the time of purchase.
Unless stated otherwise, fees are quoted in U.S. dollars and are exclusive of applicable taxes, which are your responsibility.
Payment. By providing a payment method, you authorize Hard Call and its payment processors to charge that method for all fees you incur. You agree to keep your payment information accurate and current. If a charge fails, Hard Call may retry, suspend the affected Services, or terminate access in accordance with the Modification and Termination Policy.
One-time purchases. Discreet Message and Discreet Exchange fees are due at the time of purchase. Once a message has been submitted to Hard Call for Editor review or otherwise initiated, fees are non-refundable except in the circumstances described below.
Discreet Exchange — partial refund. If you purchase Discreet Exchange and the Recipient does not respond after the Client's first message, your charge is automatically adjusted to the Discreet Message price of $19.95. No further refund is provided for unused messages once a response has been initiated.
Refunds. Hard Call may issue a refund in these limited circumstances: (a) where required by applicable law; (b) where Hard Call cancels a message for reasons unrelated to a violation of the Acceptable Use Policy or the Terms; (c) where a duplicate or erroneous charge has been made; or (d) where Hard Call, in its sole discretion, decides a refund is appropriate as a matter of customer service. Refunds are issued to the original payment method.
No refunds for AUP or Terms violations. Fees are non-refundable where access is suspended or terminated because of a suspected or actual violation of the Acceptable Use Policy, the Terms of Service, or applicable law.
Chargebacks. If you initiate a chargeback or dispute with your card issuer or bank without first contacting us, Hard Call may suspend or terminate your access and pursue collection of disputed amounts. Please contact info@hardcall.com first so we can try to resolve billing issues directly.
Price changes. Hard Call may change pricing prospectively. Where a price change affects an existing engagement, Hard Call will provide notice as described in the Modification and Termination Policy.
Contact. Billing and refund questions may be sent to info@hardcall.com.