Hear What Your Customers Are Saying
You can’t improve what you never hear
Sign up to receive honest, actionable feedback that helps you build trust, loyalty, and better experiences. Your business grows when your customers feel heard.
Turn customer feedback into your business’s secret advantage for just $129 per month.
When you subscribe to Loop, you’ll receive 50 custom-designed appreciation stones featuring your logo, a warm message of your choice, and a unique feedback number. Hand them out, place them by the register or in guest rooms and customers get a discreet, friendly invitation to share their honest thoughts.
We’ll handle the rest. Every message goes through our Personal Assistance service which filters out anything irrelevant or unhelpful. You’ll only receive feedback that can actually make a difference. If an issue comes up more than once, we’ll work with you to craft a thoughtful response and send it on your behalf.
Each month you’ll receive a simple, easy-to-read summary highlighting what customers are noticing, what’s working and where you can improve without the clutter of endless transcripts or complaints.
Loop makes it easy to stay connected, protect your reputation and build stronger relationships with your customers without the overwhelm.
96%
Will Never Tell You
91%
Will Never Return
The average value of a lost retail customer can vary by industry and business type, but a commonly cited benchmark is:
A lost customer costs a business an average of $289 per year
Source: Small Business Administration (via Score.org)
Increasing customer retention by just 5% can increase profits by 25% to 95%
Source: Bain & Company
Only 1 in 26 unhappy customers actually complain
Source: ThinkJar (Customer Experience Consultancy)
The long-term value of retaining a customer often far exceeds their single purchase, making silent departures costly. When considering Customer Lifetime Value (CLV) which accounts for repeat purchases, the cost of a lost customer can be significant.