At Hard Call, we understand the emotional complexity that comes with delivering certain messages. Our Discreet service is designed to offer a respectful and neutral channel for communication when a situation feels too heavy, awkward, or emotionally loaded to handle directly. However, we apply clear and firm boundaries to protect both the sender and the recipient from unintended harm. These boundaries are governed by what we call our No Lives Altered policy.
Our Guiding Principle
We reserve the right to refuse or decline any request that, in our professional judgment, may significantly alter or negatively impact the recipient’s life. This includes, but is not limited to, messages that could result in emotional distress, legal consequences, major personal or professional changes, or the disruption of close relationships.
Why These Limits Exist
Some messages carry weight that demands a personal touch. News that may change someone’s sense of identity, future plans, health decisions, or emotional well-being should come from someone with the direct relationship and accountability to offer support, answer questions, and handle the fallout. We believe these moments deserve face-to-face honesty, not third-party distance. Using an intermediary in these cases can come across as evasive, disrespectful, or even damaging, which goes against the purpose of the Discrete service.
Examples of Prohibited Message Types
We do not deliver messages that include or imply:
Relationship breakups or ultimatums
Pregnancy or health-related news (yours or someone else’s)
Accusations of serious misconduct, betrayal, or infidelity
Announcements that could affect someone’s job, education, or financial security
Messages about death, legal issues, or matters that may trigger trauma
Requests or content involving minors
Any message that is likely to escalate conflict or distress
If a message could reasonably result in a major shift in how someone lives, feels, or plans their future, it falls outside the boundaries of this service.
Hard Call is committed to reducing emotional strain, not creating it. We carefully evaluate each message request to determine its appropriateness. If we believe that a message violates our No Lives Altered policy, we will respectfully decline the request. We may offer alternative language, suggest a more appropriate channel, or recommend personal delivery when it’s clear that the message is too impactful to outsource.
Discreet is about lightening the emotional load, not shifting it to someone else.
If you're unsure whether your message fits within these boundaries, we encourage you to reach out.
Messenger
The Messenger service is designed to offer short-term, task-oriented support for individuals who need someone to investigate, research, and communicate on their behalf. It is particularly well-suited for customers who:
Feel overwhelmed, anxious, or uncomfortable handling a specific interaction
Want to save time by having a third party handle back-and-forth communication
Have a clearly defined objective and outcome in mind
Prefer a neutral, professional voice to represent them in inquiries or negotiations
Messenger is booked in 30-minute increments, with a minimum duration of 30 minutes and a maximum of one hour per booking. It is the customer's responsibility to accurately estimate the time needed for the task. If the task requires more time than was booked, it may be paused, returned incomplete, or require an additional booking to continue.
Important Limitations
We are not subject matter experts. Our agents are skilled communicators, not lawyers, doctors, consultants, or licensed professionals in specialized fields.
We use best efforts to research and act in good faith, but we cannot be held responsible for the accuracy or outcome of the information we relay or obtain.
We do not impersonate. We always communicate as a third-party acting on your behalf, never as you.
This is not an emotional or relational service. Tasks involving personal conflict, emotional confrontation, or sensitive relationship issues may be better suited to our Discretion service — or to personal handling.
We do not guarantee results. We’ll do our best to move your task forward within the time booked, but outcomes are not guaranteed, and any next steps or follow-up actions remain your responsibility unless explicitly rebooked.
When Messenger May Not Fit
If your task is undefined, highly sensitive, emotionally charged, or involves legal, medical, or financial decision-making, Messenger may not be the right fit. We reserve the right to decline any task that falls outside the scope of our service or that we believe may cause harm, confusion, or liability for either party.
Messenger is built for clarity, speed, and relief, but only when the task fits.
If you're unsure, we’re happy to help you decide whether Relay is right for you.
Negotiate
While Negotiate is built to save you time, energy, and money, it isn’t right for every situation. This service is most effective when there’s room to negotiate, compare, or influence an outcome, but not all purchases or projects fall into that category. Some situations are too simple, too fixed, too urgent, or too personal. We want to make sure our time, and yours, is used wisely, so here are some common cases where
Negotiate may not be the right fit if…
You need to make a purchase immediately or within hours — negotiation takes time
The item is from a large retailer with strict fixed pricing (e.g. Amazon, Walmart)
You’re only looking for a coupon code or one-time promo — this doesn’t require our service
You want us to impersonate you or use your name — we always represent you, never pretend to be you
You’re trying to resolve a dispute or complaint — this may be better suited for our Relay service
The value of the item is too low to justify the cost of negotiation
You’re expecting financial or legal advice — we’re not certified professionals
You want us to apply pressure, use aggressive tactics, or deceive — we negotiate with respect
You don’t have a clear idea of what you want us to achieve
You’re seeking help for something emotionally sensitive or personal — this belongs under Discretion, not Negotiate
You’re hoping we can find exclusive deals that don’t exist publicly — we negotiate, but we don’t invent offers
Negotiate works best when there’s real opportunity to save, but the process feels too
exhausting or uncomfortable for you to handle directly.